ICT Strategy & Digital Transformation Consultancy

Purpose & Scope of work

Afghanaid seeks to engage an independent ICT consultant or consulting firm to undertake a focused review of its ICT environment and develop a practical ICT Strategy and Digital Transformation Roadmap. The assignment will focus on strengthening operational resilience, cybersecurity, inter-office connectivity, systems integration, business continuity, and digital service delivery. The consultancy is expected to provide:

a) Clear findings on the current ICT environment;

b) Prioritised and practical recommendations;

c) A high-level target ICT architecture and operating model; and

d) A phased and costed implementation roadmap aligned with organisational priorities, capacity, and budget.

The objective is to provide Afghanaid with an implementable roadmap that supports operational continuity, informed decision-making, and future ICT investment planning.

The assignment will support Afghanaid in making informed and cost-effective ICT investment decisions by identifying priority areas for improvement, reducing operational and cybersecurity risks, strengthening inter-office connectivity, business continuity and organisational resilience, and ensuring that future ICT investments are planned, prioritised, and aligned with organisational needs and available resources. The resulting roadmap will provide a structured basis for budgeting, resource allocation, and medium-term planning.

The Consultant shall:

a) Review Afghanaid's current ICT environment, governance, infrastructure, systems, service delivery, processes, and operational challenges;

b) Identify risks, gaps, inefficiencies, and improvement opportunities;

c) Assess ICT asset lifecycle management, including device assignment, inventory management, maintenance, replacement planning, procurement governance, and end-user support processes.

d) Develop a future-state ICT operating model and high-level enterprise architecture;

e) Recommend priority for modernization, system integration, automation, AI adoption, cybersecurity, and data governance.

f) Establish practical governance, service management, asset management frameworks to improve accountability, service quality and organization resilience;

g) Prepare a phased and costed roadmap to support budgeting and decision-making.