IT Officer

The Agency Coordinating Body for Afghan Relief and Development, ACBAR, is an independent forum founded in 1988 in response to the demand from NGOs working with Afghan refugees in Pakistan and across the border in Afghanistan to more efficiently coordinate assistance and delivery of services. With its main office in Kabul since 2002, ACBAR brings together 230 National and International NGOs working in in all sectors of humanitarian assistance and development in Afghanistan. Its activities focus heavily on information to its members and the aid community in general, coordination of activities at the national and regional levels, and advocacy on issues affecting the work of its members in Afghanistan. ACBAR has a mission to provide an efficient platform for members to carry out effective humanitarian, development, and peace building activities in Afghanistan. The members are the drive behind ACBAR, and their active participation is essential to ACBAR’s continued dynamism. 

The IT Communication Officer is responsible for managing and delivering clear, effective communication between the IT department and internal/external stakeholders while supporting the organization’s IT systems. The role ensures efficient operation of hardware, software, and networks, translates technical information into user-friendly content, and supports users while safeguarding data and maintaining system reliability.

ESSENTIAL TASKS

Essential tasks include the following:

IT responsibilities:

• Responsible for all ACBAR IT management and requirements.
• Negotiate contracts and liaise with internet providers and web hosting companies
• To set up and maintain the network, email, and server configuration.
• Ensure that all the IT equipment in ACBAR offices is maintained and functioning properly (hardware and software).
• Ensure that all computers are backed up to the cloud server.
• Support all necessary security and virus protection aspects for standalone and network IT equipment.
• Keep a record of all IT Equipment and update the inventory list with the IT Manager.
• Provide technical training (IT) support to staff with the IT Manager
• Provide advice for purchasing new IT equipment.
• Keeping up to date with the latest technologies.
• Support IT problems for ACBAR members if asked
• To carry out any other related tasks requested by management
• Provide Technical support for AID (ACBAR Information database).
• Provide support to database users, troubleshoot, and prepare manuals and guidelines
   

Website responsibilities:

• To upload and update the ACBAR Website contents daily.
• To approve job announcements, resumes & organizations
• To update online News text
• To post RFPs/ RFQs and EOIs in the website.
• To post notices on the website.
• Uploading necessary files on website.
• To identify and promote the site to others on the web (search engines and Afghan and international institutions)
• To archive outdated contents.
• Creating new queries & new users for the database (directory of addresses)
• Updating printable directory
• Providing support to website users via email/phone
• Solve the problem of all employers and jobseeker

The requirements listed below are representative of the knowledge, skill, and/or attribute required.

• Bachelor’s degree in Information Technology, Communications, or Computer Science
• Familiarity with Windows, macOS, Android, and iOS operating systems
• Knowledge of virtualization, cloud services, and enterprise applications
• Understanding of TCP/IP and networking implementation
• Experience in designing, maintaining, and troubleshooting networks
• Proficient in establishing LAN and WAN environments
• Certifications such as CCNA, MCSA, or ITIL are an advantage
   

Professional Experience

• 3–5 years of experience in IT communication and IT support with National NGOs and International NGOs
• Experience working with both technical teams and end-users
   

Core Skills

• Strong communication skills in Dari, Pashto, and English
• Ability to simplify complex technical concepts for non-technical users
• Knowledge of IT systems, infrastructure, and digital tools. Officer JD.docOfficer JD
• Basic understanding of IT service management (ITSM) frameworks (e.g., ITIL)
• Strong organizational, analytical, and problem-solving abilities
   

Technical Competencies

• Proficiency in Microsoft Office and Microsoft 365 tools
• Basic graphic design skills
• Experience with communication platforms and helpdesk systems
• Fundamental knowledge of cybersecurity principles
  
  

Personal Attributes

• Strong interpersonal and stakeholder management skills
• able to work under pressure
• Proactive and self-motivated
• Team-oriented mindset

If you meet the required qualifications and experience, please complete the application form using the link below. The deadline for submission is 16 June, 2026. Before applying, ensure that your CV and cover letter are combined into a single file, as you will be required to upload them during the application process.

Job application form link: https://form.acbar.org/app/form?id=x0.JYA