Carrier & Partner Management:
• Support day-to-day communication with international telecom operators, carriers, hubs, and service providers.
• Maintain and update carrier contact databases, agreements, and operational documentation.
• Assist in coordinating with partners on service activations, testing, troubleshooting, and operational matters.
• Monitor carrier performance and escalate issues to relevant internal teams when required.
International Voice & SMS:
• Assist in the management and monitoring of international voice and SMS interconnections.
• Support commercial negotiations through preparation of traffic reports, pricing analyses, and partner information.
• Track routing changes, quality issues, and service-related incidents.
• Coordinate with technical and operational teams to support service continuity.
Roaming Services:
• Support inbound and outbound roaming operations and partner coordination.
• Assist with roaming testing, launch activities, and partner implementations.
• Monitor roaming performance reports and escalate issues affecting customer experience.
• Maintain roaming agreements and partner documentation.
Data Services (IP Transit & DPLC):
• Assist in managing relationships with IP Transit and DPLC service providers.
• Support capacity planning, utilization tracking, and preparation of commercial and operational reports.
• Coordinate with technical teams regarding service provisioning, upgrades, and fault management.
• Maintain documentation related to international connectivity services.
Billing & Settlement:
• Assist in the preparation, verification, and reconciliation of international carrier invoices.
• Support billing dispute management and settlement activities with international partners.
• Maintain billing records and settlement documentation.
• Coordinate with Finance and partner organizations to ensure timely processing of payments and collections.
Reporting & Analysis:
• Prepare periodic traffic, revenue, cost, and performance reports.
• Assist in data collection and analysis to support business decisions and commercial negotiations.
• Maintain accurate records, trackers, and management reports.
• Support the preparation of business cases, presentations, and management summaries.
General Support:
• Coordinate with internal technical, finance, commercial, and regulatory teams.
• Ensure compliance with company policies, contractual obligations, and industry standards.
• Perform administrative and operational tasks required to support the International & Wholesale Carrier Relations function.
• Participate in projects and initiatives related to the international wholesale business.
