MEL/CARM Assistant

About Mercy Corps:

Mercy Corps is a leading global organization powered by the belief that a better world is possible.  In disaster and hardship, in more than 40 countries around the world, we collaborate to put bold solutions into action, helping people triumph over adversity and build stronger communities from within. Now, and for the future.

Enhancing resilience is at the heart of what Mercy Corps does and how we work. Resilience means that people and systems can protect and improve wellbeing in the face of shocks and stresses. Mercy Corps strengthens sources of resilience to enhance the capacities of people, markets, and institutions to handle shocks, reduce risk, build more equitable and responsive systems, and improve well-being. Through our programs, partnerships, and influence, we support communities to cope, adapt, and ultimately thrive.

Since 1986, Mercy Corps Afghanistan has supported communities to recover and build resilience to future shocks and promote sustainable change by supporting community-led and market-driven initiatives, with a focus on the most marginalized. Our objectives include meeting immediate food and nutrition needs through cash, voucher, and WASH assistance, strengthening capacities for crisis preparedness and response, and in so doing, contribute to resilience through inclusive, climate-smart water systems, enhanced livelihoods opportunities, food security, and social cohesion. 

Ongoing Learning

In support of our belief that learning organizations are more effective, efficient and relevant to the communities we serve, we empower all team members to dedicate 5% of their time to learning activities that further their personal and/or professional growth and development.

Diversity, Equity & Inclusion

Achieving our mission begins with how we build our team and work together. Through our commitment to enriching our organization with people of different origins, beliefs, backgrounds, and ways of thinking, we are better able to leverage the collective power of our teams and solve the world’s most complex challenges. We strive for a culture of trust and respect, where everyone contributes their perspectives and authentic selves, reaches their potential as individuals and teams, and collaborates to do the best work of their lives.

We recognize that diversity and inclusion is a journey, and we are committed to learning, listening and evolving to become more diverse, equitable and inclusive than we are today.

Equal Employment Opportunity

Mercy Corps is an equal opportunity employer that does not tolerate discrimination on any basis. We actively seek out diverse backgrounds, perspectives, and skills so that we can be collectively stronger and have sustained global impact.

We are committed to providing an environment of respect and psychological safety where equal employment opportunities are available to all. We do not engage in or tolerate discrimination on the basis of race, color, gender identity, gender expression, religion, age, sexual orientation, national or ethnic origin, disability (including HIV/AIDS status), marital status, military veteran status or any other protected group in the locations where we work.

Safeguarding & Ethics

Mercy Corps is committed to ensuring that all individuals we come into contact with through our work, whether team members, community members, program participants or others, are treated with respect and dignity. We are committed to the core principles regarding prevention of sexual exploitation and abuse laid out by the UN Secretary General and IASC and have signed on to the Interagency Misconduct Disclosure Scheme. By applying for this role an applicant confirms that they have not previously violated an employer’s sexual misconduct, sexual exploitation and abuse, child safeguarding or trafficking policy. We will not tolerate child abuse, sexual exploitation, abuse, or harassment by or of our team members. As part of our commitment to a safe and inclusive work environment, team members are expected to conduct themselves in a professional manner, respect local laws and customs, and to adhere to Mercy Corps Code of Conduct Policies and values at all times. Team members are required to complete mandatory Code of Conduct e-learning courses upon hire and on an annual basis. As an applicant, if you witness or experience any form of sexual misconduct during the recruitment process, please report this to Mercy Corps Integrity Hotline (integrityhotline@mercycorps.org).

General Position Summary

The MEL/CARM Assistant is responsible for implementing the monitoring, evaluation and learning systems and activities for the AHF-funded project focusing on water security of the vulnerable communities in Kandahar. The MEL/CARM Assistant ensures that the project collects, analyzes, and reports high-quality data and evidence to measure progress, demonstrate impact and inform learning and decision-making. The MEL/CARM Assistant also supports the program or project team in developing and implementing adaptive management strategies based on the MEL findings and recommendations.

In addition, the MEL/CARM Assistant will support the establishment and effective implementation of the Community Accountability Reporting Mechanism (CARM), ensuring that communities have safe, accessible, and trusted channels to provide feedback, complaints, and suggestions regarding project activities. The assistant will facilitate the collection, documentation, referral, and follow-up of community feedback in line with organizational accountability and safeguarding standards.

Essential Job Responsibilities

SAFEGUARDING RESPONSIBILITIES

·       Actively learns about safeguarding and integrates it into their work, including safeguarding risks and mitigations related to their area of work

·       Practices the values of Mercy Corps including respecting the dignity and well-being of participants and fellow team members

·       Encourages openness and communication in their team; encourages team members to submit reports if they have any concerns using reporting mechanisms e.g., Integrity Hotline and other options.

Monitoring, evaluation, & learning (MEL)

·       Coordinate with the relevant departments including finance, operations and program to ensure the effective oversight of MEL functions

·       Take part in the development of relevant MEL tools and systems that are consistent with the MC MEL Policy.

·       Conduct sites visit (more focused on construction monitoring) and capture strengths and weaknesses of program implementation using unified tools that will be developed jointly with MEL team

·       Participate in data collection (i.e. baseline assessment, evaluations, monitoring tools, etc.).

·       Conduct data analysis of surveys, in line with the directions of the Country MEL Manager (when required).

·       Provide support to the Country MEL Manager on developing reports for the program, especially reports intended for internal circulation.

·       Support the data analysis of surveys, in line with the directions of the Country MEL Manager (when required).

·       Contribute to preparing and maintaining MEL related documentation to adhere to Mercy Corps' Program Management Minimum Standards as per the PM@MC methodology

·       Support facilitation of learning and feedback mechanisms in response to findings of project monitoring, in coordination with the program teams.

·       Translate different MEL tools such as survey questionnaires, indicator plan etc. to the local languages, as and when required.

·       Assist in regular data entry into the MEL databases and donor required database, if required.

·       Establish cordial, professional relations with team members and beneficiaries, ensuring Mercy Corps’ ability to work with transparency, accountability and good will.

·       Provide technical assistance to program staff in order to maximize use of the MEL data collection tools.

·       Develop capacity building and facilitation series to support casual and/or program teams to better monitor and evaluate their program components, and to make better use of program information.

·       Support efforts towards accountability, specifically to MC beneficiaries and donors.

·       Apply Do No Harm standards in the monitoring process to ensure activities do not have detrimental effects on vulnerable communities.

·       Other assigned tasks, as necessary.

COMMUNITY ACCOUNTABILITY RESPONSE MECHANISM (CARM)

·       Lead the implementation of CARM for AHF project, ensuring accountability to target communities.

·       Assist the CARM / GESI Coordinator to ensure each program has at least three active, context-appropriate feedback channels informed by community preferences and by following proper procedures.

·       Collect all feedback received via community-based feedback channels, like suggestion boxes, face-face (help desk), and community ambassadors in all intervention sites and ensure documentation of all feedback in the CARM database.

·       Oversee the CARM hotline for feedback from targeted communities regarding project interventions.

·       Ensure feedback received through each feedback channel follows proper protocol procedures and ensures all community members are aware of their rights and entitlements.

·       Assist in training partner team members of proper procedures for collecting, logging, and grading based on Mercy Corps’ or partner’s standard grading system, and that appropriate action is taken based on feedback grade.

·       Update the CARM plan and tools according to donor requirements and humanitarian principles.

·       Ensure closure of all feedback cases by following up closely with relevant team members(s).

·       Assisting the CARM / GESI Coordinator in analyzing trends and preparing monthly/bi-monthly reports.

·       Contact informants who provided non-anonymous feedback to inform them about case resolution and collect data on overall satisfaction.

·       Support the CARM / GESI Coordinator in tasks related to community engagement, sensitization and distributing IEC materials across all intervention sites.

·       Comply with and ensure compliance with global data protection and privacy standards such as confidentially receiving, following up on, and reporting on CARM feedback received.

·       Ensure all field team members are trained on how to collect in person or face to face feedback and how to handle sensitive disclosures.

Security

·       Ensure compliance with security procedures and policies as determined by country leadership.

·       Proactively ensure that team members operate in a secure environment and are aware of policies.

Organizational Learning 

·       As part of our commitment to organizational learning and in support of our understanding that learning organizations are more effective, efficient, and relevant to the communities they serve, we expect all team members to commit 5% of their time to learning activities that benefit Mercy Corps as well as themselves.

Accountability to Beneficiaries

·       Mercy Corps team members are expected to support all efforts toward accountability, specifically
to our program participants and to international standards guiding international relief and development work, while actively engaging beneficiary communities as equal partners in the design, monitoring and evaluation of our field projects.

·       Team members are expected to conduct themselves in a professional manner and respect local laws, customs and MC's policies, procedures, and values at all times and in all in-country venues.

Supervisory Responsibility: Casual staff (Field Enumerators)

Accountability

Reports Directly To: Country MEL Manager with a technical reporting matrix to CARM / GESI Coordinator

Works Directly With: MEL/CARM staff, and program teams where required.

Knowledge and Experience

·       Bachelor’s degree in social sciences, economics, project planning and management.

·       At least 3 years of experience in M&E activities especially construction monitoring, project management, and information systems.

·       Good understanding of quantitative and qualitative data analysis

·       Ability to conceptualize, plan and implement M&E activities with less support, as well as possess the ability to analyze data and utilize lessons learned for the continuous improvement of program implementation and to promote a culture of learning.

·       Experience in building staff capacity through facilitating formal training or workshops.

·       Experience with MEL Tech such as data collection, analysis, and visualization platforms

·       Demonstrated ability to manage multiple priorities, deadlines, and tasks efficiently and with a calm attitude.

·       Ability to work independently and as part of a team, with attention to detail and accuracy.

·       Good knowledge of spoken and written English and Dari are required, Pashto is desired.

·       Ability to travel frequently to field locations.

·       Ability to work under pressure and meet deadlines in a fast-paced environment.

Ongoing Learning

In support of our belief that learning organizations are more effective, efficient, and relevant to the communities we serve, we empower all team members to dedicate 5% of their time to learning activities that further their personal and/or professional growth and development.

Diversity, Equity & Inclusion

Achieving our mission begins with how we build our team and work together. Through our commitment to enriching our organization with people of different origins, beliefs, backgrounds, and ways of thinking, we are better able to leverage the collective power of our teams and solve the world’s most complex challenges. We strive for a culture of trust and respect, where everyone contributes their perspectives and authentic selves, reaches their potential as individuals and teams, and collaborates to do the best work of their lives.

We recognize that diversity and inclusion is a journey, and we are committed to learning, listening and evolving to become more diverse, equitable and inclusive than we are today.

Equal Employment Opportunity

Mercy Corps is an equal opportunity employer that does not tolerate discrimination on any basis. We actively seek out diverse backgrounds, perspectives, and skills so that we can be collectively stronger and have sustained global impact. We are committed to providing an environment of respect and psychological safety where equal employment opportunities are available to all. We do not engage in or tolerate discrimination on the basis of race, color, gender identity, gender expression, religion, age, sexual orientation, national or ethnic origin, disability (including HIV/AIDS status), marital status, military veteran status or any other protected group in the locations where we work.

Safeguarding & Ethics

Mercy Corps is committed to ensuring that all individuals we come into contact with through our work, whether team members, community members, program participants or others, are treated with respect and dignity. We are committed to the core principles regarding prevention of sexual exploitation and abuse laid out by the UN Secretary General and IASC and have signed on to the  Interagency Misconduct Disclosure Scheme. By applying for this role an applicant confirms that they have not previously violated an employer’s sexual misconduct, sexual exploitation and abuse, child safeguarding or trafficking policy. We will not tolerate child abuse, sexual exploitation, abuse, or harassment by or of our team members. As part of our commitment to a safe and inclusive work environment, team members are expected to conduct themselves in a professional manner, respect local laws and customs, and to adhere to Mercy Corps Code of Conduct Policies and values at all times. Team members are required to complete mandatory Code of Conduct e-learning courses upon hire and on an annual basis.

 

As an applicant, if you witness or experience any form of sexual misconduct during the recruitment process, please report this to Mercy Corps Integrity Hotline (integrityhotline@mercycorps.org).

 

 

ساتنه او اخلاق

مرسي کورپس ژمن دی چې ډاډ ترلاسه کړي چې ټول هغه کسان چې موږ د خپل کار له لارې اړیکه ونیسو، که د ټیم غړي، د ټولنې غړي، د پروګرام ګډون کوونکي یا نور، د درناوي او وقار سره چلند کیږي. موږ د جنسي استحصال او ناوړه ګټه اخیستنې د مخنیوي اصلي اصولو ته ژمن یو چې د ملګرو ملتونو د عمومي منشي او IASC لخوا ترتیب شوي او د اداري فساد افشا کولو سکیم ته یې لاسلیک کړی. د دې رول لپاره غوښتنلیک ورکولو سره یو غوښتونکی تاییدوي چې دوی دمخه د ګمارونکي جنسي ناوړه چلند، جنسي استحصال او ناوړه ګټه اخیستنې، د ماشومانو د ساتنې یا قاچاق کولو پالیسي څخه سرغړونه نه ده کړې. موږ به د خپل ټیم غړو یا د ماشومانو ناوړه ګټه اخیستنه، جنسي استحصال، ناوړه ګټه اخیستنه، یا ځورونې ونه زغمو. د خوندي او ټول شموله کاري چاپیریال لپاره زموږ د ژمنې د یوې برخې په توګه، د ټیم غړو څخه تمه کیږي چې خپل ځان په مسلکي ډول ترسره کړي، د سیمه ایزو قوانینو او دودونو درناوی وکړي، او هر وخت د مرسي کورپس د چلند پالیسیو او ارزښتونو پیروي وکړي. د ټیم غړي اړ دي چې د اجباري چلند کوډ د بریښنایی زده کړې کورسونه په کرایه او کلني اساس بشپړ کړي. د یو غوښتونکي په توګه، که تاسو د استخدام پروسې په جریان کې د کوم ډول جنسي ناوړه چلند شاهد یاست یا تجربه کوئ، مهرباني وکړئ دا د (integrityhotline@mercycorps.org) ته راپور کړئ.

حفاظت و اخلاق

مرسی کورپس متعهد است که اطمینان حاصل کند که با تمام افرادی که از طریق کار خود با آنها در تماس هستیم، اعم از اعضای تیم، اعضای جامعه، شرکت کنندگان برنامه یا سایرین، با احترام و وقار رفتار می شود. ما به اصول اصلی مربوط به پیشگیری از بهره کشی و سوء استفاده جنسی که توسط دبیرکل سازمان ملل متحد و IASC ارائه شده است متعهد هستیم و طرح افشای سوء رفتار بین سازمانی را امضا کرده ایم. با درخواست برای این نقش، متقاضی تأیید می کند که قبلاً تخلفات جنسی، استثمار و سوء استفاده جنسی، سیاست محافظت از کودک یا قاچاق کارفرما را نقض نکرده است. ما کودک آزاری، استثمار جنسی، سوء استفاده یا آزار و اذیت توسط یا اعضای تیم خود را تحمل نخواهیم کرد. به عنوان بخشی از تعهد ما به یک محیط کار ایمن و فراگیر، از اعضای تیم انتظار می رود که به شیوه ای حرفه ای رفتار کنند، به قوانین و آداب و رسوم محلی احترام بگذارند و همیشه به خط مشی ها و ارزش های کد رفتار مرسی کورپ پاپند باشند. اعضای تیم ملزم به تکمیل دوره های آموزش الکترونیکی آیین نامه رفتار اجباری پس از استخدام و به صورت سالانه هستند. به عنوان یک متقاضی، اگر در طول فرآیند استخدام شاهد یا تجربه هرگونه سوءرفتار جنسی بودید، لطفاً این موضوع را به خط تلفن جامع مرسی کورپس (integrityhotline@mercycorps.org) گزارش دهید.

Consent Language: 

“Mercy Corps collects your personal data for the purposes of managing Mercy Corps recruitment related activities as well as for organizational planning purposes globally. Consequently, Mercy Corps may use your personal data in relation to the evaluation and selection of applicants including, for example, setting up and conducting interviews and tests, evaluating and assessing the results thereto and as is otherwise needed in the recruitment processes including the final recruitment. 

Mercy Corps is an international organization consisting of multiple affiliated companies in various countries. Mercy Corps has international sites and uses resources located throughout the world. Your data may be held on secure platforms globally, including outside . All personal data whether relating to recruitment or employment, is held on a secure platform and system which is subject to regular testing and audit. Unless stated in the job description that the post involves other organizations with which the information will be shared as part of the recruitment process, your personal data will only be shared with third parties where consent is given. Mercy Corps participates in the Inter-Agency Misconduct Disclosure Scheme (the “Scheme”) (www.schr.info/the-misconduct-disclosure-scheme). Accordingly, we request information from a job applicant’s previous employer(s) about any investigations which found that the applicant committed sexual exploitation, sexual abuse and/or sexual harassment during employment, or incidents of misconduct under investigation when the applicant left employment. By applying, you confirm your consent to Mercy Corps collecting your prior employment history under the Scheme as part of the application process. Your data will be stored for up to four years.” 

By applying for this position, I attest that I have never violated a sexual misconduct, sexual exploitation and abuse, child safeguarding or human trafficking policy and that I have never been disciplined for violating an employer’s code of conduct.”

To apply for this position, please follow the below given link.

MEL/CARM Assistant

Please note that only shortlisted candidates whose application responds to the above criteria will be contacted for the written test/interview.

Note:  Please note that MCA will provide office space and facilities only and is not providing any lodging facilities for its Team Members/Employees in HQ and field offices and it is the employee’s responsibility to arrange the lodgings for themselves if they work in a field office other than their home province.

Females are highly encouraged to apply for the MCA Open positions.