ACBAR

PIN is a Czech, non-governmental, non-profit organization founded on the ideals of humanism, freedom, equality and solidarity. Human dignity and freedom are fundamental values and we believe that people anywhere in the world should have the right to make decisions about their own lives and share the rights expressed in the Universal Declaration of Human Rights.

People in Need’s Afghanistan country program started in November 2001, providing emergency food distribution in mountainous areas of the central highlands. 20 years later, the program has visibly grown and diversified, but continues to promote PIN’s core values: envisioning a world where people are free to make decisions about their lives; a world where people are not restricted by an un-free society, poverty, lack of education or discrimination. Today, we work along the humanitarian and development spectrum, providing immediate aid supporting the most vulnerable in Afghanistan to find long-term solutions to the challenges they face.

PIN has in place a complaints and feedback response mechanism to ensure accountability to beneficiaries, country authorities and donors. The CFRM Officer under the direct supervision of the M&E Manager and country director, will be responsible to effectively manage PIN’s CFRM ensuring the regular lodging and follow up of feedback, complaints, and queries for all PIN projects.PIN has in place a complaints and feedback response mechanism to ensure accountability to beneficiaries, country authorities and donors. The CFRM Officer under the direct supervision of the M&E Manager and country director, will be responsible to effectively manage PIN’s CFRM ensuring the regular lodging and follow up of feedback, complaints, and queries for all PIN projects.

Duties and Responsibilities:

• Day to day management of CFRM hotlines (male and female)
• Lodging, directing and follow up of complaints in close coordination with M&E Manager
• Thorough knowledge of all of PIN’s projects to ensure effective and efficient liaison with relevant project teams
• Regular communication to beneficiaries and local community members
• Management of the CFRM tracker in close coordination with M&E team with the support of the M&E Manager
• Support in the improvement and establishment of CFRM good practice to ensure accountability and all feedback is responded to in a timely manner
• Support M&E team in relevant M&E tasks as directed by the M&E Manager
• Ensure confidentially of complaints and information received from various sources
• Contribute to the investigations related to complaints under the supervision of MEAL manager and Country Director.
• Conduct field visits to ensue the proper accessibility to CFRM Channels, including observation visit to distribution/implementation sites, to make sure that CFRM information/practise are in place.
• Support the Program Unit in timely communication with selected beneficiaries to ensure they are aware of how to and are able to provide their feedback in a safe and timely manner;

Other Duties   

• Provide real-time information on the field situation including but not limited to security, access, needs, health; 
• Adhere to and encourage others to comply with safety and security advisory, procedures and protocols always, and raise any safety or security concerns in an appropriate and safe manner, immediately;
• Adhere to all CFRM procedures and PIN policiies.

Ensure documentation in compliance with internal and rules and regulations are completed and submitted in a timely manner.

Having Bachelor Degree

1-2 years of Work experience 

Previous experience in MEAL and CFRM

Having Intermediate PC skills (Word, Excel)

Having Upper Intermediate English Language skills

Having Analytical and planning skills

Communication/Cooperation skills

Flexibality/Initiative

Problems and task solving approach

Please submit CVs and Cover Letter outlining why you are interested in the position and how your
skills and experience match the skills, qualifications and competencies required for this position.
Applicants who meet the qualification and requirements for the mentioned position will be
selected on a rolling basis, with the last date for applications being 04 May 2024, midnight.

Please follow the below link and fill out the form completely:

https://airtable.com/appYkXulNp0F8KEBl/shrpdSbjnQFALPJ52

https://airtable.com/appYkXulNp0F8KEBl/shrpdSbjnQFALPJ52