ACBAR

MSH is an equal opportunity employer and will not discriminate against any employee or applicant for employment on the basis of race, color, sex, sexual orientation, gender or gender identity, religion, creed, citizenship, national origin, age, veteran status, or disability unrelated to job requirements. MSH will take affirmative action to ensure that qualified applicants are employed and that employees are treated without regard to their race, age, color, religion, sex, sexual orientation, gender identity, national origin, veteran and disability status. In compliance with U.S. Department of Labor Executive Order 11246, Section 503 of the Rehabilitation Act, and Section 4212 of the Vietnam Era Readjustment Assistance Act, MSH has developed and maintains an affirmative action program and plan.

MAIN PURPOSE OF JOB:

The Senior IT Officer, operating under the supervision of the IT Manager, oversees the implementation and management of information technology systems for the USAID AFIAT Project. This includes managing AFIAT Network, SharePoint, Microsoft Teams, and Document flow, while also providing support for other Microsoft 365 training and tools. They are responsible for ensuring the availability of appropriate IT systems and support mechanisms for all offices in Afghanistan. Moreover, they manage the information technology and computer systems, ensure technology is equipped with current hardware and software, and monitor and maintain technology to facilitate project work. Additionally, the Senior IT Officer maintains network administration, ICT services, and IT standards, and develops and conducts training on IT systems for MSH staff.

Major Activities / Responsibilities:

• Conduct routine audits and assessments of IT infrastructure and systems to pinpoint potential vulnerabilities, security gaps, and areas for enhancement. Implement necessary measures to bolster overall IT security and ensure compliance with pertinent standards and regulations.
• Assist IT Manager, in managing AFIAT document flow developed in Power Apps , Power Automate and Power BI
• Collaborate with external vendors and service providers to procure IT-related products and services, negotiate contracts, and oversee the timely delivery and installation of equipment.
• Develop and uphold IT policies, procedures, and documentation, ensuring alignment with organizational standards and regulatory mandates. Continuously review and update these materials to reflect technological advancements and evolving business requirements.
• Provide technical expertise and assistance during the planning and execution of IT projects, including system upgrades, migrations, and deployments.
• Stay abreast of emerging technologies, trends, and best practices within the IT realm.
• Work closely with the IT team at the Kabul main office to deliver daily IT support and address related inquiries.
• Configure, monitor and maintain the MSH/AFIAT cloud network using CISCO Meraki.
• Execute data backup procedures for MSH/AFIAT computers and SharePoint.
• Assist the operations team in conducting computer hardware inventory for both the Kabul Main Office and provincial offices, as well as facilitate the distribution of IT equipment to provincial offices.
• Support the procurement team in acquiring IT and communication equipment for both the Kabul main office and provincial offices.
• Provide support to the M&E and Program departments with HQIP assessments and mentorship for MSH/AFIAT by supplying necessary IT devices and software.
• Establish and oversee channels on MS Teams and SharePoint for MSH/AFIAT departments.
• Develop IT wikis and tutorials for MSH/AFIAT staff.
• Regularly assess staff training needs in computer usage, MS365, SharePoint, Microsoft Teams, and Google Apps maintenance.
• Assist the IT Manager in conducting weekly IT training sessions for all MSH/AFIAT staff.
• Remotely update Windows OS, Office 365, drivers, and patches for provincial users' endpoint devices to ensure optimal system security and performance.
• Manage CrowdStrike Falcon   (cloud-managed endpoint security solutions) to safeguard provincial endpoint users against viruses, malware, and cyber threats.
• Utilize Ninja RMM (all-in-one cloud-based services tool) to monitor and manage software, optimizing AFIAT’s computer system efficiency.
• Guide the IT associate in assisting and resolving AFIAT users’ IT-related issues, ensuring tasks are completed accurately and promptly.
• Manage and configure the Biometric Fingerprint machine, providing instructions to IT members on its usage, employee management, attendance reporting, and maintenance.
• Offer help desk support for the CCTV surveillance system.
• Assist the IT Manager in conducting SharePoint/Office 365 training sessions for AFIAT employees.
• Provide help desk support for creating and managing virtual meetings on Microsoft Teams, Zoom, etc.
• Monitor internet connectivity for Kabul and 14 provincial offices, promptly addressing any disconnections, and liaising with internet service providers to maintain proper functioning of connections and web servers for main and regional offices.

REQUIRED MINIMUM EDUCATION:

• Bachelor's degree in computer science, Information Systems, or a related field. Master degree is preferred.

REQUIRED MINIMUM EXPERIENCE:

• Minimum of 7+ years’ experience in information technology operations and support experience.
• Microsoft role-based certificates in Microsoft 365, Microsoft Team, or any other related Microsoft 365 role-based Certificate and industrial certificate CCNA or CCENT.
• Sufficient experience in managing SharePoint Online and Microsoft 365 tools.
• Familiarity with the Microsoft Teams platform.
• Adequate experience in Wire and Wireless Networks.
• Experience in using Meraki Devices
• Proficiency in Microsoft Power Platform (Microsoft Power Apps, Power Automate, and Power BI).
• Thorough understanding of US Government-funded programs, regulations, and requirements.

KNOWLEDGE AND SKILLS:

• Demonstrated diplomatic and management skills, and the ability to coordinate a diverse team toward a common goal.
• Solid training and leadership skills
• Extensive knowledge in administering Microsoft Windows 10 and 11 operating systems, Microsoft 365, and SharePoint Online
• Considerable knowledge of DNS, DHCP, Active Directory, and the understanding of the Local Area Network
• Ability to maintain and configure WSUS for security and patch management.
• Considerable knowledge of hardware and software configuration issues
• Previous experience installing, maintaining, and troubleshooting Microsoft  365, and other (MSH Projects) standard software.
• Ability to work under pressure with limited supervision and take initiative
• Excellent organizational and interpersonal skills with a service-oriented outlook.
• Analytical skills and organizational skills
• Demonstrated ability to work both independently and within a team
• Ability to assess priorities and manage a variety of activities with attention to detail
• Demonstrated interpersonal, written, and oral presentation skills
• Excellent cross-cultural communication and active listening skills. Solid understanding of USG regulations and administrative procedures in the implementation of donor-assisted projects required.
• Fluency in English and the local languages of Afghanistan
• Proven experience in Microsoft Teams use configuration and administration.
• Demonstrate ability to create and Administer Power Automate and Power App solutions.  and Outlook client
• Understanding of risk analysis and security considerations
• SharePoint Online Management Shell (PowerShell) experience is a plus.
• Experience in Cisco Meraki devices and dashboards
• Ability to work under pressure.
• Planning and scheduling skills
• Good organizational skills
• Good communication and interpersonal skills (Fluent in Pashto and/or Dari with strong spoken and written English skills.
• Demonstrated ability to interact professionally with culturally diverse staff, clients, and consultants.
• Ability to work independently, take initiative, and ability to meet deadlines with attention to detail and quality.
• Knowledge of computers (soft & hard).

COMPETENCIES:

• Functional expert – knows processes and products.
• Influencer – relates to people, builds relationships, and effectively presents arguments.
• Results seeker – meets deadlines, identifies actions, and achieves goals.
• Innovator – thinks creatively, anticipates changes, and produces solutions.
• Adaptor – stays calm under pressure and handles criticism well.
• Complier – follows procedures and encourages others to do as well. 

Interested candidates should apply through the below link and submit an application form for positions they are suitably qualified for.

https://msh.wd1.myworkdayjobs.com/External/job/Afghanistan-Kabul/Senior-Information-Technology-Officer_R4024-1

Please click the employment opportunities tab and select Afghanistan from the list of countries. A list of positions will appear, please select those you wish to apply for. Candidates who do not apply through the above-mentioned link will not be considered for the shortlist. Female candidates are highly encouraged to apply.

Management Sciences for Health is an equal opportunity employer offering employment without regard to race, color, religion, sex, sexual orientation, age, national origin, citizenship, physical or mental handicap.

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