ACBAR

About ARWEO:

ARWEO is a nonprofit organization with a visionary focus on the rehabilitation and protection of vulnerable communities in Afghanistan. ARWEO has a strategic goal of assisting the lifesaving and immediate needs of the marginalized population including IDPs, refugees, and host communities in eastern, central, northern and central high lands regions. ARWEO has a history of 20 years implemented 86 projects with 65% of projects in Shelter, education, protection, food security, nutrition, and livelihoods. ARWEO is dedicated to transforming the lives of marginalized children including boys and girls, particularly those with immediate education, protection, and humanitarian needs, and those belonging to IDP, refugee, and host communities in the affected provinces of Afghanistan.

Summary

The IT Officer is responsible for maintaining and supporting the organization’s IT infrastructure, ensuring smooth operation of computer systems, networks, and software applications. This role involves troubleshooting technical issues, implementing IT policies, and providing technical support to staff.

Key Responsibilities

1. IT Infrastructure Management

Install, configure, and maintain hardware (computers, servers, printers, routers, switches).

Monitor and manage network performance, security, and backups.

Ensure the smooth operation of IT systems, including email, databases, and cloud services.

2. Technical Support & Troubleshooting

Provide first and second-level IT support to employees.

Diagnose and resolve hardware, software, and network issues.

Assist in setting up workstations, user accounts, and access permissions.

3. System & Network Security

Implement cybersecurity measures (firewalls, antivirus, encryption).

Conduct regular system updates and security patches.

Monitor for security breaches and respond to incidents.

4. Software & Application Management

Install and update licensed software applications.

Assist in deploying enterprise software (ERP, CRM, HRMS).

Train staff on software usage when necessary.

5. Data Management & Backup

Ensure regular data backups and disaster recovery plans.

Manage cloud storage and on-premise servers.

Maintain data integrity and confidentiality.

6. IT Policies & Compliance

Enforce IT policies, procedures, and best practices.

Ensure compliance with data protection regulations (GDPR, HIPAA, etc.).

Document IT processes and maintain system logs.

7. Vendor & Procurement Coordination

Liaise with IT vendors for hardware/software procurement.

Evaluate and recommend IT solutions to improve efficiency.

Manage IT inventory and licensing.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or related field.

Skills and Competencies

• Proficiency in troubleshooting hardware/software issues.
• Knowledge of networking (TCP/IP, DNS, DHCP).
• Familiarity with cybersecurity best practices.
• Experience with database management (SQL, MySQL).

Soft Skills:

• Strong problem-solving and analytical skills.
• Excellent communication and customer service skills.
• Ability to work independently and in a team.
• Time management and multitasking abilities.

Work Environment & Conditions:

Office-based with occasional remote support.

• May require after-hours support for emergencies.
• Occasional travel for system installations or vendor meetings.

Protection from Sexual Exploitation and Abuse (PSEA) Commitment:

ARWEO has a zero-tolerance policy towards sexual exploitation and abuse. All employees are expected to comply with our PSEA policy. This includes:

• Undergoing PSEA training
• Signing a self-declaration form
• Participating in reference checks that include questions on PSEA
• Reporting any suspected cases of sexual exploitation and abuse

Safeguarding:

• Uphold and promote ARWEOI’s commitment to ensuring the safeguarding and safety of the vulnerable communities we serve.
• Consistent with ARWEO’s safeguarding and protection policies, ensure all people who come into contact with ARWEO are as safe as possible.

Submission Guideline:

Interested candidates should submit their CV and a cover letter without educational documents to HR@arweo.org.af

Note: Applications without mentioning the Position Title & Vacancy Number in the subject line of the email will NOT be considered.

"The IT Officer will have to create and maintain an environment which prevents sexual exploitation and abuse and promotes the implementation of the code of conduct"

hr@arweo.org.af