ACBAR

About Women for Women International (WfWI)

We invest in women in 17 conflict-affected countries around the world as they rebuild their lives. We invest where inequality is the greatest by helping women who are forgotten— the women survivors of war and conflict. We help them learn the skills they need to rebuild their families and communities, and to transform their lives. The women in our direct delivery programs engage in community cohorts who learn to save, build businesses, understand their rights, improve their health, and participate towards transformation for themselves, their families, and communities. For 30 years, Women for Women International has used an integrated approach to innovate; we are a learning organization that listens to data, our country teams, and women themselves to constantly evolve and improve the way we work. 

Since 2002, we have operated in five provinces of Afghanistan. Participants of our program receive vocational training for jobs like animal husbandry, tailoring and knitting, participating in savings and self-help groups, and learn to invest in their businesses as they receive stipends. Through this curriculum, they prepare to earn an income and invest in savings. They are trained by our team to embrace and defend their rights, support decision-making in their households, and create social change in their communities. WfWI programming includes men’s engagement, where male family members and community leaders are engaged as allies and key supporters.

WfWI also support grassroots and local organizations, led by women community leaders, to gain access to resources and capacity-strengthening that improves their ability to respond to their organization and their community’s self-identified priorities. Globally, WfWI advocates to ensure that women’s participation, voice, and leadership are central to the long-term changes we’re driving. Through listening to women, we build the evidence base to engage decision-makers at every level in a transformative effort to sustain an enabling environment for women in conflict-affected contexts. 

Key Responsibilities: 

1. IT Infrastructure Management: Manage and maintain the IT infrastructure in the country, including network devices, storage systems, and telecommunications equipment. Ensure that the infrastructure is secure, scalable, and optimized for efficient operations. 

2. Systems Administration: Administer and support the country office's computer systems, including operating systems, software applications, and user accounts following the standards and procedures set by Global IT. Monitor system performance, troubleshoot issues, and implement necessary upgrades or patches. 

3. Technical/Helpdesk Support: Provide technical support and assistance to end-users in the country, addressing hardware and software problems, network connectivity issues, and other IT-related queries. Resolve support requests in a timely manner to minimize downtime and disruptions and escalate requests to Global IT promptly when needed. Utilize Global IT's ticketing system to track and manage support requests, ensuring efficient communication and documentation. 

4. Network and Connectivity: Manage the local network infrastructure, including routers, switches, firewalls, and wireless access points. Ensure reliable connectivity within the office and to the Internet, implementing necessary security measures to protect data and systems. 

5. IT Security and Training: Implement and enforce IT security policies and procedures in accordance with the organization's standards. Regularly assess and monitor the country office's IT security posture, identifying vulnerabilities and recommending appropriate measures to mitigate risks. Conduct regular applications and information security training for all users, with a specific focus on data protection and maximizing the use of available systems. 

6. IT Procurement and Vendor Management: Collaborate with the Global IT team and local stakeholders to identify IT needs and procure necessary hardware, software, and services for the country. Manage vendor relationships and contracts, ensuring compliance with service level agreements. 

7. Business Process Improvement: Work closely with other teams in the country office to identify areas for process improvement and increased efficiency. Collaborate with stakeholders to understand business requirements and provide IT solutions that streamline operations. Act as a consultant and advisor on IT-related matters, helping teams successfully implement new initiatives directed by the Global IT team. Lead both local and global projects and contribute to the advancement of Global IT's annual plans. 

8. Backup and Disaster Recovery: Ensure information across devices and systems is properly backed up. Develop and maintain a country disaster recovery plan to ensure business continuity in various crisis scenarios. Regularly test and validate these plans' effectiveness, making necessary improvements to ensure business continuity in case of disruptions or outages. 

9. Documentation and Reporting: Create and maintain comprehensive documentation of IT systems and assets, processes, and configurations in the country office. Prepare regular reports on IT operations, including performance metrics, incident trends, and project updates for monthly management review. Utilize Global IT's knowledge management system to document changes and create help materials for users. 

10. Compliance with GDPR and Applicable Laws: Ensure compliance with GDPR regulations and any other applicable data protection laws in the country. Implement measures to safeguard personal data and privacy rights. Conduct regular audits and assessments to verify compliance and provide reports to the appropriate stakeholders. 

11. Business Process Improvement: Work closely with other teams in the country office to identify areas for process improvement and increased efficiency. Collaborate with stakeholders to understand business requirements and provide IT solutions that streamline operations. Act as a consultant and advisor on IT-related matters, helping teams successfully implement new initiatives directed by the Global IT team. Lead both local and global projects and contribute to the advancement of Global IT's annual plans.  

Qualifications and Skills: 

• Bachelor's degree in Computer Science, Information Technology, or a related field. 

• Proven experience in IT operations, infrastructure management, and technical support. 

• Strong knowledge of networking principles, systems administration, and IT security. 

• Familiarity with relevant technologies, such as Windows/Mac, Android and iOS operating systems, virtualization, cloud services, and enterprise applications. 

• Excellent problem-solving skills and the ability to work under pressure in a fast-paced environment. 

• Strong communication and interpersonal skills to collaborate with a diverse user base in both local language and English. 

• Proactive mindset and ability to prioritize tasks effectively. 

• Certifications in relevant areas (e.g., CCNA, Meraki, MCSA, ITIL) are a plus. 

Please submit your CV and cover letter to https://www.surveymonkey.com/r/PH8H7T5 clearly stating “Country IT & Business Solutions Officer – Kabul” in the subject line. This position is open to national applicants only and will be recruited on a rolling basis until filled.

https://www.surveymonkey.com/r/PH8H7T5