ACBAR

The International Rescue Committee (IRC) responds to the world's worst humanitarian crises and helps people to survive and rebuild their lives. Founded in 1933 at the request of Albert Einstein, the IRC offers lifesaving care and life-changing assistance to refugees forced to flee from war or disaster. At work today in over 40 countries and 22 U.S. cities, we restore safety, dignity, and hope to millions who are uprooted and struggling to endure. The IRC leads the way from harm to home.
The IRC opened the country program in Afghanistan in 1988. Our programs span the range from humanitarian relief to early recovery and development activities, focusing on child protection, education, economic wellbeing, health, and power. The IRC works in 10 provinces throughout Afghanistan, among which some of the most security volatile, and employs over 1000 staff.

Compliance with Policies:

• Compliance with the IRC WAY (our standards for professional conduct) is a responsibility shared by all involved in delivering on the IRC’s mission. We must abide by the IRC Way and Safeguarding Policies all the time. 
• The IRC has zero tolerance approach to the IRC Code of Conduct including safeguarding violations being committed by its staff, consultants, contractors, volunteers, interns, suppliers, vendors, sub-grantees/partners, implementing partners or any other associate.

• Facilitate two-way communication with targeted users by promptly responding to inquiries.
• Respond to user queries, messages, and comments on Facebook, Instagram, WhatsApp, and the website in a professional and empathetic manner.
• Provide clear, timely, and accurate information to Afghan users, considering the relevant moderation guidelines.
• Help create, update, and maintain the Frequently Asked Questions (FAQs) database.
• Monitor user feedback and identify emerging needs to support content development and planning.
• Work closely with the editorial and community teams to ensure responses follow relevant policies, guidelines, and reflect the organization's tone.
• Escalate complex or sensitive issues to relevant team members, following internal procedures.
• Uphold user confidentiality and contribute to a culture of accountability and transparency.

• Bachelor’s degree in communications, International Relations, Marketing, Business Development, Literature of English, Law, Social Sciences, or a related field.
• Minimum of 1 -2 years of experience in writing, research, media, communications, or call center work.
• Strong communication skills, with demonstrated experience in community engagement and customer service.
• Excellent reading, writing, and comprehension skills in Dari and Pashto; strong reading and comprehension skills in English.
• High emotional intelligence; respectful of diverse backgrounds; team player; flexible and able to work under pressure.
• Proficient in computer use, including familiarity with Windows, Android, Skype, Microsoft Office Suite, and Google Docs.
• Strong attention to detail, ability to collaborate within a team, adaptability, and openness to feedback and guidance.
• Female candidates are strongly encouraged to apply.

For IRC- Afghanistan Internal Candidates:

(“ The IRC encourages employees to remain in a position for at least one year and be in good standing before applying for another position within the organization. if an employee is interested in a vacant position within the organization, he/she must inform his/her supervisor in advance before applying for a new position”)

(However, 1 year is a must to complete but to encourage IRCA employees somehow we are flexible who work in the current IRC position for at least 6 months or above and are given chance to compete for an opportunity in the organization)

All qualified candidates are requested to open the given link and follow the instructions:

https://theirc.wd1.myworkdayjobs.com/External_Careers/job/Kabul-Afghanistan/Digital-Community-Liaison-Operator_JR00000097

applications received without a given link and/or online system will be disqualified and removed from the entire process. 

Shortlisted candidates will be directly contacted for a written test and after that for interviews. If you are not contacted TWO or FOUR WEEKS after the closing date .please know that your application has not been successful for the post. IRC Afghanistan Country Office, Qala-e-Fathullah, Street # 3, District 10, Old UNOCHA Office, Beside Fatemia Mosque.

Refer to submission guideline