ACBAR

About ACDEO:

The Afghanistan Capacity Development and Educational Organization (ACDEO) is an Afghan, non-governmental, non-political, non-profit and nationally registered NGO established in 2012. ACDEO is committed to Afghanistan’s development and is dedicated to assisting the country’s most vulnerable individuals by enhancing social welfare and promoting a better quality of life for Afghans and their families within the framework of Islam.

ACDEO provides women and children the opportunities for mental health and psychosocial counselling, and education enabling them to help themselves and their families. ACDEO has primarily focused on supporting Afghan women and their families in different areas such as Family Support Helpline, Education Promotion and Sustainability Promotion.

ACDEO vision is “a just and peaceful Afghanistan for women, children, and men have enhanced knowledge of their rights, access to personal support, and opportunities for employment and income generation”.

ACDEO has zero tolerance approach to the ACDEO Code of Conduct including safeguarding, SH, and Fraud violations being committed by its staff, consultants, contractors, volunteers, interns, suppliers, vendors, sub-grantees/partners, implementing partners or any other associate.

Job Description:

Position Overview:

The IT Manager will be responsible for leading ACDEO’s IT strategy and operations, ensuring reliable, secure, and scalable IT systems that enhance organizational efficiency, knowledge management, and public visibility. The role combines both technical expertise and strategic management to align IT services with ACDEO’s mission and growth.

Duties & Responsibilities of IT Manager:

 Under the general guidance of ACDEO’s Executive Director/Country Representative the IT Manager will perform the following substantive duties and responsibilities:

1. Systems Development & Infrastructure:

• Maintain, upgrade, and secure ACDEO’s IT infrastructure, including servers, networks, databases, and cloud systems.
• Ensure robust data backup, disaster recovery, and cybersecurity protocols.
• Manage IT assets and licensing compliance.

2. Website and Dashboard Management:

• Maintain, update, and strengthen ACDEO’s websites to ensure functionality, security, and user-friendliness.
• Design and manage dashboards for monitoring program performance, organizational KPIs, and decision-making support.
• Integrate data analytics tools to improve reporting and visibility.

3. Call Center and Telephony Systems:

• Manage and optimize ACDEO’s call center platforms (FreePBX, Asterisk, FusionPBX, FreeSwitch).
• Configure, monitor, and maintain telephony solutions to support outreach, stakeholder engagement, and helpdesk services.
• Provide capacity-building support to staff on the effective use of communication platforms.

4. Application Development & Optimization:

• Utilize basic to intermediate programming skills to optimize, customize, and integrate current applications.
• Support automation of workflows and digitalization of processes to improve efficiency.
• Develop or adapt small-scale applications as needed.

5. Strategic IT Leadership:

• Develop and implement ACDEO’s IT strategy in alignment with organizational priorities.
• Lead continuous innovation to strengthen ACDEO’s digital presence and operational efficiency.
• Establish IT governance frameworks, policies, and procedures to ensure data security, compliance, and resilience.

6. Technical Support & Capacity Building:

• Ensure timely and effective IT support to staff across all departments.
• Build the capacity of ACDEO staff in digital literacy, cybersecurity awareness, and use of organizational IT tools.
• Manage vendor relationships and outsourced IT services to ensure high-quality delivery.

Required Experience and Education

• Bachelor’s degree in Information Technology, Computer Science, Information Systems, or related field (Master’s degree preferred).
• Minimum of 5 years of progressive experience in IT management, systems administration, and ICT strategy.
• Proven experience in managing call center platforms such as FreePBX, Asterisk, FusionPBX, and FreeSwitch.
• Demonstrated experience in website development and management (WordPress, Drupal, Joomla, or equivalent).
• Practical experience with dashboard development and business intelligence tools (e.g., Power BI, Tableau, or open-source equivalents).

Core Competencies

• Strategic thinking and innovation.
• Strong problem-solving and analytical skills.
• Excellent communication and interpersonal skills.
• Ability to manage multiple priorities under pressure.
• Commitment to ACDEO’s mission and values.

Submission Guideline:

Interested candidates are requested to send their applications along with their CVs to the attention of following address Recruitment@acdeo.org

Kindly mention vacancy number and position title in your email's subject line, otherwise you won't be shortlisted.

All shortlisted candidates will be directly contacted for test/Interview.

“Being committed to diversity & equal employment opportunity we highly encourage females & people living with disabilities to apply, all qualified applicants will receive consideration for employment without regard to ethnicity, language, religious sect.”

Recruitment@acdeo.org