Position Title: Help Desk
Activation Date: 19 November, 2025 Announced Date: 15 November, 2025 Expire Date: 22 November, 2025
- Job Location: Helmand
- Nationality: Afghan
- Category: Program
- Employment Type: Full Time
- Salary: As per organization Salary Scale
- Vacancy Number: HOPA-2025-207
- No. Of Jobs: 2
- City: Helmand
- Organization: Humanitarian Organization for the People of Afghanistan (HOPA)
- Years of Experience: 2 Years of experience in related filed
- Contract Duration: 9 Months
- Gender: Male
- Education: 12th Graduate, Bachelor's Degree is preferred
- Close date: 2025-11-22
About Humanitarian Organization for the People of Afghanistan (HOPA):
Humanitarian Organization for the People of Afghanistan (HOPA) is established in 2022 is a non-governmental, non-profit organization (NGO) registered under registration No. 5412 with the Ministry of Economy, Afghanistan. HOPA is dedicated to provide emergency aid and support humanitarian assistance for Afghans in various parts of the country. vulnerable, women, men, youth, and children and in particularly social affairs, Agriculture, Health, Reconstruction and Returnees addressing the most urgent needs of the target groups through service provision and advocacy efforts to alleviate poverty and build their resilience.
In order to enhance long-term sustainable development at the community level, HOPA employs holistic and strong people for delivering successful projects, hence working across various sectors with all community stakeholders, while prioritizing the rights and needs of the society. It indicates strengthening the participation of our target groups so that to stabilize planning, implementation and monitoring of HOPA’s projects and the development of local ownership of both progressed process and results, Kabul and Kandahar provinces.
Job Description:
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- Be available full-time at the helpdesk during distributions to assist beneficiaries.
- Detect and report any inclusion and exclusion errors to the supervisor and M&E team for further verification process.
- Prioritize assistance for elderly, disabled, Pregnant and lactating women (PBW) at distribution sites to ensure they receive timely support.
- Keep detailed records of beneficiary interactions, transactions, comments, and complaints for accountability and continuous improvement.
- Respond promptly and effectively to the needs and complaints of beneficiaries, ensuring their issues are resolved or properly escalated.
- Maintain transparent and open communication channels with beneficiaries, fostering trust and reliability.
- Organize distribution points with support of field team to ensure the safety and protection of beneficiaries, particularly the most vulnerable.
- Uphold and commit to humanitarian principles, ensuring non-discrimination, impartiality, and neutrality in all actions and decisions.
- Regularly provide accurate and detailed information about the project to beneficiaries, ensuring they are well-informed about project objectives, progress, and any changes.
Job Requirements:
- 12th graduate, Bachelor degree, in Law & Political Since, Business Administration, Social Since, Public Administration, Rural Development or any other relevant field.
- Full knowledge of MS Office Package.
- Advance knowledge of MS Excel and data analyzing.
- At least 1-2 years of professional & progressive experience in humanitarian program or implementation of project activities with National and International NGOs.
- Experience in programme coordination, preferably in emergency context will be an asset.
- Experience working with International and National organizations, NGOs and communities in the field of management.
- Fluency in Dari/ Pashto and English language skills (writing, speaking, reading and understanding)
Submission Guideline:
HOPA is currently accepting applications from individuals. To be considered for this position, please submit your CV and Cover Letter to (hr@hopafghanistan.org). Make sure to include the position title and vacancy number in the subject line, or your application will not be considered. candidates can also submit a hard copy of cover letter and CV to HOPA office
Address: (House #34, Bagh D Area, Aino Mina, Kandahar 3801, Afghanistan)
Submission Email:
hr@hopafghanistan.org