Position Title: Case Worker

Activation Date: 03 December, 2025   Announced Date: 03 December, 2025   Expire Date: 06 December, 2025

  • Job Location: Herat
  • Nationality: Afghan
  • Category: Legal
  • Employment Type: Full Time
  • Salary: Based on WASSA salary's Scale
  • Vacancy Number: W-HRT-399
  • No. Of Jobs: 1
  • City: Pashtoon Zarghoon
  • Organization: Women's Activities & Social Services Association (WASSA)
  • Years of Experience: Minimum of 2 years of experience in social work, protection services, or related fields.
  • Contract Duration: 2.5 months
  • Gender: Female
  • Education: High school diploma required; a degree or certification in social work, psychology, or related fields is an asset.
  • Close date: 2025-12-06
 

About Women's Activities & Social Services Association (WASSA):

Women Activities & Social Service Association (WASSA) was established in 2002 in Afghanistan as a non-governmental organization, committed to seeking ways for women's empowerment in Afghanistan. WASSA aims to promote women's equal participation in socio-economic sectors of the country. WASSA works directly with communities to bring change in the social attitude of the community regarding women.

An envision “Equal participation of women & men in all sectors of the country.

  • Equal Opportunities: WASSA is dedicated to offering equal employment opportunities to all employees and qualified candidates, regardless of race, color, religion, gender, ethnicity, age, or disability.
  • Safeguarding and Conduct: WASSA will contact previous employers to inquire about any history of sexual exploitation, abuse, or harassment during the candidate's employment, including incidents under investigation at the time the candidate left. Job offers are conditional on satisfactory reference checks. By applying, candidates confirm they understand and accept these procedures.
  • Final Selection: The selected candidate must pass a background check and reference check. They will also be required to sign WASSA's Code of Conduct, PSEA (Prevention of Sexual Exploitation and Abuse), Safeguarding, and other relevant policies before receiving a final job offer/contract 

Job Description:

1. Background

The FCDO-IPS project aims to promote the safety, well-being, and development of vulnerable groups, including children, women, and persons with disabilities, through access to protection services, psychosocial support, and community engagement. Case Workers play a vital role in identifying and addressing the needs of these groups by providing direct support and facilitating access to specialised services.

 

2. Scope of Work

The Case Worker will directly support vulnerable individuals and families, ensuring they receive quality case management services. This includes needs assessment, support planning, follow-up, and referrals to ensure comprehensive care and protection.

 

3. Key Responsibilities

  1. Initiate and respond to in-person telephone and written contact with victims and witnesses to provide factually accurate and timely case-related information.
  2. Conduct initial assessments to identify needs and vulnerabilities of individuals and families.
  3. Identify documents and provide case management processes for SOV at risk of protection concerns.
  4. Coordinate victim and witness management for SOV prosecutors at each prosecution stage.
  5. Develop and implement optimized support plans, ensuring active participation of beneficiaries.
  6. Provide direct support and guidance to address immediate and long-term needs.
  7. Provide referrals to and information regarding the availability of crisis intervention services for medical mental health and social services as well as legal referrals.
  8. Conduct regular follow-ups to monitor progress and address emerging challenges.
  9. Maintain files and online statistics for cases.
  10. Draft and submit regular activity reports based on project’s reporting requirements.
  11. Any other duties that may be assigned by the line manager.
  12. Build trust and maintain positive relationships with community members to identify protection concerns.
  13. Conduct community awareness sessions on protection, SOV, and available services.
  14. Support the establishment and capacity building of community-based protection mechanisms.
  15. Maintain accurate, confidential, and up-to-date case files and records.
  16. Document all activities, including assessments, referrals, and follow-ups, in compliance with WASSA’s data protection policies.
  17. Submit timely and accurate reports on activities, challenges, and achievements to the Case Management Officer.

Job Requirements:

  1. High school diploma required; a degree or certification in social work, psychology, or related fields is an asset.
  2. Minimum of 2 years of experience in social work, protection services, or related fields.
  3. Computer skills at operator level especially with MS Office packages.
  4. Ability and willingness to field visits of Protection Case Management in the relevant province
    Fluency in local languages Dari, Pashto, and English both written and spoken
    Interpersonal and communication skills
  5. General knowledge of Afghanistan’s criminal justice system procedures and process.
  6. Competent knowledge of victims' rights as outlined in the Law Eliminating Violence against Children (girls and boys).
    Ability to maintain composure when dealing with difficult and/or emotional people.
  7. Ability to listen and respond professionally.
  8. Demonstrable proficiency in statistical data maintenance and report writing. 

Submission Guideline:

  • Interested, qualified candidates should submit their information/request through the link (https://airtable.com/appOVez8MIBcIlMPY/shrMhSYLbppBifRqF)
  • Academic certificates or references do not need to be submitted at this time. These will be requested if an interview is called for.
  • Only short-listed candidates will be invited for the written test and interview upon project approval

Submission Email:

https://airtable.com/appOVez8MIBcIlMPY/shrMhSYLbppBifRqF





 

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