ACBAR

Honest Public Ltd (HPL) is a group of companies, specializing in providing exceptional management services throughout Afghanistan. With over 1500+ staff throughout the country, we specialize in Supply, Logistics, Security, Customer Care, Consultancy, and Construction services. 

At HPL, our top priority is delivering reliable and efficient services that meet the unique needs of our clients. 

Our dedicated team of professionals works closely with clients to provide customized solutions that ensure maximum satisfaction.

We take pride in our ability to provide timely and dependable services to our clients, and we are committed to upholding the highest standards of quality and professionalism. Our services are designed to help businesses and organizations in Afghanistan operate effectively, safely, and efficiently.

• Communicate clear instructions and expectations to agents.
• Check the CC attendance and login time abnormality and report to direct supervisor
• Manage and maintain the attendance schedule to ensure adequate staffing levels, avoid workload imbalances, and maintain key performance indicators (KPIs)
• Oversee the day-to-day activities of the team, ensuring all tasks are completed efficiently and effectively
• Monitor team performance, track metrics, and provide regular reports to management
• Implement regular check-ins with agents to assess performance, provide feedback, and address any issues or misconduct promptly
• Motivate and inspire the team to achieve organizational goals and meet targets
• Develop and implement timelines and strategies to meet team targets and objectives
• Ensure all agent activities and interactions are accurately recorded in the Management Information System (MIS)
• Manage and approve staff requests for annual leave and sick leave, ensuring minimal disruption to operations
• Keep staff MIS information up-to-date on a day-to-day basis
• Provide daily activity reports to the line manager, highlighting key achievements, challenges, and any areas of concern
• Ensure all relevant comments and updates, are added to the MIS system for transparency and record-keeping
• Perform any other duties or tasks assigned by the direct supervisor as needed to support team and organizational objectives

• Education: A Bachelor's degree is required and a Master's degree is preferred.
• Experience: 1  year of working experience as Call Center Representative position is preferred.
• Languages: Proficiency in both national languages and English language is an advantage
• Excellent communication and interpersonal skills, with the ability to build strong relationships at all levels.
• Attention to detail and ability to work under pressure in a fast-paced environment
• Results-oriented mindset, with a focus on driving performance and achieving business goals
• Self-motivated, Quick learner with a positive attitude.
• Ability to handle confidential information with discretion
• Experience in recruitment or employee relations
• Cooperative and team-working skills
• Being flexible regarding working hours.
• Disciplined, honest, professional, and hard worker.

1. To apply for the position, please follow these steps:
2. Open the link: HPL JOB APPLICATION FORM
3. Important Notes:
4. Please ensure that your current address and the specific job location you are applying for are clearly included in both your CV and application form.
   Applications missing this information will not be accepted.
5. Applications received after the closing date will not be considered.
6. Only shortlisted applicants will be contacted.
7. If you encounter any issues during the application process, please contact us at 0202201261 or email hr@hpl.af. (Please note: This email is not for CV submissions.)
8. Please Note that:
9. HPL commits to a fair and transparent recruitment procedure.
10. HPL will conduct its recruitment based on need only.
11. Only the HR department will contact you during the recruitment process.
12. Only short-listed candidates whose application responds to the criteria will be contacted & local applicants from the same province are encouraged to apply and will be given priority.
13. HPL is not responsible for any job announcements made on other websites or social media platforms. Only information shared through official channels will be considered valid.
14. HPL does not charge any fees at any stage of the recruitment process. Applying for a vacancy is completely free of charge.

visit this website (jobs.hpl.af) or click the link above "HPL JOB APPLICATION FORM"