ACBAR

Action Against Hunger (ACF) is a Non-Governmental Organization (NGO) that was created in France in1979. ACF has been active in Afghanistan in the medical, nutrition, food security, and water and sanitation fields since 1995.ACF improved access to health and nutrition services for the most vulnerable people, who live in remote areas without a localhealth system. In particular, the country team supported pregnant and breastfeeding women and children under five, who are atgreater risk of malnutrition. Nutrition programs rely on an integrated approach, addressing both primary and underlying causes, inorder to have a lasting impact on nutritional status. The country team worked at community level, in villages and at provincial level,strengthening the public health system. It also worked at national level to ensure reliable information about the nutritional situation reached the wider humanitarian community. Covid-19 prevention was integrated into all interventions and additional responseactivities were implemented, such as the disinfection of health facilities and public places, cash assistance, psychosocial support andthe distribution of hygiene kits to affected populations.

Job Purpose

The Accountability Officer supports the MEAL Manager and MEAL Officer; Field staffs efforts to strengthen the quality and accountability of ACF Program in the base  level. She will be the primary point of contact for beneficiaries’ complaints and feedback; record any complaints in the forms; liaise with field staff and line management in addressing and resolving complaints; and assist in any other Accountability activities as required.

Objective 1: Support the rolling out of the CFM in the base:

• Support the MEAL Manager in training ACF staff at Base level to raise awareness regarding the Complaints and Feedback Mechanism.
• Regular conduction of face-to-face interview with female beneficiaries, ensure the proper filling system with codes, and maintain confidentiality.
• Receives and Investigate allegations of irregularities, fraud, corruption or other forms of misconduct by directly liaising with the affected beneficiaries in close collaboration with the MEAL Manager.
• Support in the Investigation of allegations of irregularities, or any forms of misconduct through liaising with the affected stakeholder – as needed and as requested by MEAL HOD, DC and MEAL Manager
• Ensure to be informed and aware of the projects activities in order to make sure to provide accurate information (in case information is missing, ask the MEAL Manager, Program Manager)
• During distributions, establish a help desk/information table to the community members to answer beneficiary comments/questions. After the distribution, prepare sensitization reports on the distribution
• Ensure key information reaches to the beneficiaries using a number of methods (leaflets, orientation, and face-to-face interview). Ensure that all beneficiaries proper receive their benefits.

Objective 2: Promote equal and/or proportional opportunities for women, men, boys and girls to provide their complaints and feedback on issues related to ACF’s commitment and interventions.

• Participate in community Engagement related activity engaged/planned by MEAL department as part of the Accountability activities.
• Conduct beneficiary satisfaction survey on beneficiaries and report results.
• Monitor feedback and participation of all beneficiaries in project cycle.
• Analyze and ensure that interventions are sensitive to issues of equal inclusion of affected population.
• Participate in investigation of complaint cases.
• Support MEAL Manager in writing stories related to program and projects as they relate to equality and inclusion issues as a part of MEAL component
• Plan and conduct training sessions on feedback mechanism to beneficiaries and project staff.

Objective 3: Conduct monitoring & field visits to project implementation area and Support MEAL Officer in data entries and data collection.

• Participate and/or lead surveyors during onsite field mission including KAP, PDM, and baseline-endline assessments as directed by MEAL Manager.
• Support MEAL in data entries and data collection of the assessment led by MEAL.
• Helps in the identification of challenges in monitoring, data collection particularly from women beneficiaries by providing recommendations to further improve the M&E system.
• Analyze risks affecting women’s participation in project activities and provide relevant recommendation so that appropriate measures to be taken to protect that group.
• Support the proper synthesis and analysis of assessment and monitoring data with technical support on informed analysis, and consequently co-produce evidence based reports
• Propose different possible solution to improve the activity
• Ensure mainstreamed Protection and Accountability indicators and practices are reflected in data collection, etc.
• Ensure the security and confidentiality files concerning project activities up to date
• Support the development, maintenance and dissemination of complete information system including collections of good practices of protection training and gender mainstreaming in different sectors.

SKILLS & EXPERIENCES REQUIRED FOR THE JOB

Qualification/level of study:

• University Degree in social science,  or Related sectors
• Advance Computer literacy, especially MS Word and Excel

Experience

• At least 3 year of experience in  M&E implemented by humanitarian national/international NGOs
• Previous experience in managing accountability and beneficiary feedback mechanisms is a major asset

Required skills

• Good in collaboration and involve in relevant actors and encourage feedback 
• Good communication skill
• Good representation skills
• Good Skills in excel analysis

Language Requirements

• Fluency in spoken Pashtu and Dari.
• Having a good working knowledge of written and spoken English

Computer skills

• Advanced computer skills including applications of MS word and excel

Qualified and interested candidates should submit a cover letter and full CV with three Referees indicating the vacancy announcement to the address: Human Resources Department ACF office or can also be emailed to:

vacancies-gh@af-actionagainsthunger.org indicating the job tile and vacancy number of the position in the email subject line.

Eligible candidates are invited to apply by the earliest possible, until 11 Feb 2026. 

Do not submit academic certificates with the application. These will be requested if the candidate is selected. Only short-listed candidates will be contacted for the written test/interview.  

Action Against Hunger is an equal opportunity employer.  We strongly encourage women and people with disabilities to apply.  ACF has zero-tolerance policy on sexual exploitation, sexual harassment, and abuse (SEA)

Employment at Action Against Hunger is free of charge. Action Against Hunger does not charge any fee at any stage of the recruitment process to the candidates. Therefore, please refrain of offering money or any other form of compensation to anyone claiming that they can secure you a job or assist you in the hiring process and this is strictly against our recruitment policy.  

vacancies-gh@af-actionagainsthunger.org