Sales & Marketing Officer

Shamal Telecom is a private Internet and ICT service provider operating in multiple provinces of Afghanistan including Herat, Kabul, Mazar-e-Sharif, Parwan, and Kunduz. Established in 2017, the company delivers reliable and high-quality internet and network solutions to residential, commercial, corporate, and governmental clients through a team of qualified Afghan professionals.

The Sales Officer at Shamal Telecom is a key sales professional responsible for promoting and delivering customized internet solutions to both corporate and individual clients. This role involves understanding customer needs, effectively presenting services, and closing sales to drive business growth and expand the company’s customer base.

Core Responsibilities:

• Identify potential customers and assess their unique needs.
• Follow the corporate sales process to deliver tailored internet solutions.
• Meet or exceed agreed-upon sales targets and quotas.
• Engage in both cold and warm outreach to generate leads.
• Schedule and follow up on calls with leads and prospects to maintain engagement.
• Communicate with leads and customers via email, providing clear and accurate information.
• Address all inquiries from leads and customers, ensuring prompt and accurate responses.
• Prioritize and escalate customer inquiries when needed to ensure timely resolution.
• Conduct cost-benefit analysis to offer the best solutions to potential clients.
• Advise customers on the most suitable internet service options for their needs.
• Promote specific internet packages and offers as directed by management.
• Inform leads and customers about current promotions, discounts, and offers.
• Cultivate and maintain positive customer relationships to maximize customer lifetime value.
• Develop and implement strategies for improving sales performance, both individually and as a team.
• Source and nurture customer referrals to expand the client base.
• Track appointments, sales, complaints, and status updates for manager review.
• Consistently meet or exceed monthly and quarterly sales quotas.

Qualifications:

• Bachelor’s Degree in Business Administration (BBA), Sales and Marketing, Business Development, Sales Management, or a related field.
• Minimum of 2 to 3 years of experience in sales, marketing, or business development.
• Proven ability to sell services to large enterprises, organizations, or similar entities.
• Experience in the ISP, telecom, or technology sectors is a significant advantage.
• Self-motivated and commercially aware, able to work independently and meet/exceed sales targets.
• Strong skills in contract negotiation and completion.
• Excellent communication skills across all mediums: written, verbal, email, telephone, and presentations.
• Fluency in Dari, Pashto, and English

Language Proficiency

Fluency in Dari and Pashto is required. Good command of English is preferred.

Interested applicants should send their CV and cover letter to Below Email:

📧 hr@shamaltelecom.com

Please mention “Sales & Marketing Officer” in the subject line.