IT Manager / Managed IT Services (Open to Individuals & Companies)

Ariana Medical Complex, located in the heart of Kabul, Afghanistan, is one of the country’s leading and most advanced healthcare institutions. Our hospital is fully equipped with state-of-the-art medical and surgical technologies, offering a wide range of specialized services in a modern and patient-centered environment.

We are proud to be staffed by a team of highly qualified doctors, experienced specialists, and professionally trained paramedical personnel, all dedicated to delivering exceptional care to our community.

Position Summary:   Ariana Medical Complex invites qualified individual IT professionals and eligible IT companies or service providers to apply for the management and support of the hospital’s information technology systems.

The selected individual or service provider will be responsible for planning, managing, maintaining, securing, and improving the hospital’s IT infrastructure and services. These services must support the hospital’s clinical, administrative, financial, and operational activities while ensuring system reliability, information security, confidentiality of patient data, and continuity of essential hospital services.

Applicants may apply under one of the following categories:

Category A – Individual IT Manager: An experienced IT professional responsible for managing the hospital’s IT operations and supervising the hospital’s IT staff.

Category B – IT Company / Service Provider: A qualified company that provides IT management services through a designated IT manager and an appropriately skilled technical team under an agreement with the hospital.

Key Responsibilities:

A. Strategic Leadership and IT Governance

1. Develop and implement an IT strategy aligned with the hospital’s objectives and healthcare service requirements.
2. Establish, review, and maintain IT policies, procedures, technical standards, and operational controls.
3. Advise hospital management on technology investments, digital transformation, system improvements, and IT-related risks.
4. Develop an annual IT work plan, including priorities, resource requirements, maintenance schedules, and improvement activities.
5. Ensure IT operations support the hospital’s clinical, administrative, financial, and operational departments.

B. IT Operations and Infrastructure

6. Manage and maintain servers, computer networks, databases, applications, workstations, printers, scanners, switches, cameras, and related equipment.
7. Ensure the availability, performance, reliability, and proper functioning of critical hospital IT systems.
8. Manage network architecture, routing, connectivity, wireless networks, internet services, email systems, and internal communications.
9. Coordinate installation, configuration, preventive maintenance, troubleshooting, and repair of IT equipment.
10. Maintain an updated inventory of IT equipment, software, licenses, systems, and related assets.
11. Minimize service interruptions and coordinate timely resolution of technical problems.

C. Information Security and Data Protection

12. Protect the confidentiality, integrity, and availability of hospital information and patient records.
13. Implement appropriate access controls, user account management, password policies, endpoint protection, and security monitoring.
14. Establish and maintain regular data backup, restoration testing, disaster recovery, and business continuity procedures.
15. Monitor and address cybersecurity risks, vulnerabilities, unauthorized access, malware, and other security incidents.
16. Ensure that access to patient information is restricted to authorized personnel and permitted purposes.
17. Report significant security incidents promptly to the designated hospital authority.
18. Ensure that hospital data is not copied, transferred, disclosed, or used without proper authorization.

D. Systems Development and Improvement

19. Assess, recommend, install, configure, and maintain suitable hardware, software, and technology solutions.
20. Support the effective operation and improvement of hospital information systems, including clinical, administrative, financial, and other approved platforms.
21. Evaluate emerging technologies and recommend cost-effective solutions that improve hospital services.
22. Coordinate system upgrades, software updates, equipment replacement, and technical projects.
23. Ensure that changes to critical systems are properly authorized, documented, tested, and implemented.

E. IT Support and Team Management

24. Provide or coordinate timely technical support to all hospital departments.
25. Supervise, guide, and evaluate hospital IT staff, where applicable.
26. Ensure proper allocation of IT duties, technical coverage, staff development, and performance monitoring.
27. Establish a system for receiving, recording, prioritizing, tracking, and resolving IT support requests.
28. Provide advanced technical assistance for complex IT and system-related issues.
29. Maintain appropriate technical coverage for critical hospital services, including agreed arrangements for urgent and after-hours support.

F. Budget, Procurement, and Vendor Management

30. Prepare or contribute to the annual IT budget, equipment replacement plan, and maintenance requirements.
31. Recommend cost-effective procurement of IT equipment, software, licenses, and technical services.
32. Coordinate with authorized hospital departments regarding procurement specifications, vendor evaluation, and technical acceptance.
33. Manage technical relationships with internet providers, software vendors, equipment suppliers, and other service providers.
34. Monitor vendor performance, warranties, service agreements, licenses, and maintenance commitments.
35. Ensure that procurement and expenditure recommendations are submitted through the hospital’s approved authorization procedures.

G. Compliance, Documentation, and Reporting

36. Ensure compliance with hospital policies, applicable regulations, accreditation requirements, and approved information security procedures.
37. Maintain updated technical documentation, network diagrams, system configurations, equipment inventories, access records, and maintenance logs.
38. Prepare regular reports covering system availability, support requests, incidents, cybersecurity risks, completed activities, and proposed improvements.
39. Report major risks, service disruptions, resource gaps, and unresolved technical issues to the designated hospital authority.
40. Perform other relevant duties assigned by hospital leadership within the approved scope of work.

2. Confidentiality and Ownership of Hospital Information

The selected individual or company must:

• Sign the required confidentiality and data protection undertaking before receiving access to hospital systems or information.
• Use hospital data and systems solely for authorized purposes.
• Maintain appropriate safeguards for patient information, employee records, financial information, and other confidential hospital data.
• Refrain from retaining, disclosing, transferring, or using hospital information after termination of the engagement, except where expressly authorized or legally required.
• Ensure that all hospital data, configurations, documentation, credentials, and other hospital-owned information remain under the hospital’s control.
• Return hospital property and transfer all required records, documentation, credentials, and system access arrangements upon termination or completion of the assignment.

3. Deliverables and Performance Indicators

The selected individual or company will be expected to provide the following deliverables according to an agreed implementation schedule:

Specific uptime targets, response times, resolution targets, and other service-level indicators shall be agreed upon in the contract or service agreement, taking into account the hospital’s operational requirements and available resources.

4. Additional Requirements for Individual Applicants

Individual applicants must meet the following minimum requirements:

• Bachelor’s degree in Information Technology, Computer Science, Information Systems, or a related field. A master’s degree is an advantage.
• At least five years of progressively responsible IT experience, including at least two years in a supervisory or managerial role.
• Experience in server administration, network management, cybersecurity, backup systems, disaster recovery, and IT support.
• Experience managing enterprise-level infrastructure; experience in a hospital or other healthcare institution is an advantage.
• Strong leadership, planning, troubleshooting, communication, and decision-making skills.
• High professional integrity and commitment to confidentiality and data protection.
• Fluency in Dari, Pashto, and English, with the ability to communicate effectively in the languages required for the assignment.
• Ability to provide the services and meet the attendance, availability, and reporting requirements agreed with the hospital.

5. Additional Requirements for IT Companies / Service Providers

Companies applying for this assignment must provide evidence of their ability to deliver reliable IT management services in a hospital environment.

Minimum requirements include:

1. Valid business registration and authorization to provide IT-related services under applicable Afghan laws and regulations.
2. Demonstrated experience in IT infrastructure management, technical support, networking, cybersecurity, systems maintenance, or related services.
3. A company profile describing its technical capabilities, service coverage, organizational structure, and relevant experience.
4. Evidence of previous relevant assignments, including client references or completion certificates where available.
5. A proposed service delivery team, including a designated IT Manager or Team Leader and appropriately qualified technical personnel.
6. CVs, educational qualifications, and relevant experience records for key personnel assigned to the hospital.
7. A technical proposal explaining the proposed management approach, service delivery arrangements, support coverage, escalation procedures, backup strategy, cybersecurity measures, and reporting arrangements.
8. A proposed service-level arrangement specifying response times, resolution targets, system monitoring, preventive maintenance, and emergency support.
9. A financial proposal detailing professional fees, staffing costs, maintenance charges, and any additional costs, clearly identifying applicable exclusions.
10. Written acceptance of the hospital’s confidentiality, patient data protection, access control, and information security requirements.

The company shall nominate a qualified person to serve as its primary contact and IT Manager for the assignment. Replacement of key personnel must be subject to prior approval by the hospital.

6. Evaluation and Selection Criteria

Applications will be evaluated according to the applicant category.

For individual applicants:

• Educational qualifications and relevant certifications.
• Years and relevance of IT management experience.
• Technical competence and problem-solving ability.
• Leadership and communication skills.
• Healthcare or comparable enterprise IT experience.
• Proposed approach to managing the hospital’s IT operations.

For companies / service providers:

• Legal registration and eligibility.
• Relevant company experience and past performance.
• Qualifications and experience of the proposed IT Manager and technical team.
• Technical proposal and service delivery methodology.
• Availability, support coverage, cybersecurity, and continuity arrangements.
• Financial proposal and overall value for money.

Ariana Medical Complex reserves the right to verify submitted documents, contact references, conduct interviews or technical assessments, request clarification, and select the applicant that best meets the hospital’s requirements, subject to its approved procedures.

7. Contractual and Administrative Arrangements

• Individual applicants, if selected, shall enter into an employment or individual service contract, as determined by the hospital.
• Companies, if selected, shall enter into a service agreement defining the scope of services, deliverables, staffing arrangements, service levels, payment terms, confidentiality obligations, performance monitoring, and termination conditions.
• The final scope, contract duration, payment structure, working arrangements, and reporting requirements shall be agreed upon and approved by the hospital before commencement.
• No applicant may access hospital systems or patient information before the required authorization and confidentiality arrangements are in place.

The hospital retains authority over strategic decisions, procurement approvals, system access authorization, and other reserved management functions.

8. Application Procedure

Interested individuals and eligible companies may submit their applications quoting the Job tile and the Vacancy Announcement Number (AMC | HRD-897) in the subject line to email.

Individual applicants should submit:

• Updated CV.
• Application letter.
• Copies of educational certificates and relevant professional certifications.
• Evidence of relevant work experience.
• A brief technical approach to managing hospital IT services.
• Fluency in English, Dari, and Pashto (spoken and written).

Companies / service providers should submit:

• Company profile and valid registration documents.
• Technical proposal and service delivery methodology.
• Relevant contracts, references, or evidence of previous assignments.
• CVs and qualifications of the proposed IT Manager and key technical personnel.
• Proposed service-level arrangements and support coverage.
• Detailed financial proposal.

Applications that do not include the required documents by November 30, 2026 or fail to mention the Vacancy Announcement Number and Job Title in the subject line will not be considered.