Core Functions / Responsibilities:
1. Monitor all ICT support, security, and compliance issues are addressed in an efficient, timely, and professional manner.
2. Provide technical support, assessment, and recommendations in a complex network environment based on Cisco and Microsoft infrastructure for the whole Mission.
3. Provide remote support to all IOM Afghanistan sub-offices and conduct onsite visits when necessary.
4. Assist in coordinating complex problem solving and support in a hybrid cloud environment.
5. Support and assist users using Windows 11, Microsoft 365, Exchange Online, SharePoint Online, and the Organization’s corporate applications such as Oracle, Meraki platforms, and related systems.
6. Maintain IT inventory for the Mission; provide guidance on technical equipment specifications, evaluation, IT service asset and configuration management compliance.
7. Maintain locally hosted services including DHCP and print services
8. Verify that all computers and devices are updated regularly and maintained in line with ICT security standards, including endpoint protection and device compliance requirements.
9. Monitor office compliance with ICT security policies, procedures, standards, and applicable IOM Global ICT guidelines.
10. Apply security protocols and standards, and maintain all mission LAN/WAN equipment including Cisco/Meraki firewalls, switches, wireless access points, and related network security components.
11. Maintain, and monitor network connectivity for the Mission and IOM Kabul accommodation, ensuring VPN and internet connectivity are operational with minimal downtime.
12. Administer account lifecycle processes using One Identity / Infosec, supporting appropriate access provisioning, changes, and deactivation in line with security and compliance requirements.
13. Supervise and coordinate the work of ICT associates in the field locations, including work planning, task allocation, technical guidance and ensuring compliance with ICT operational and security standards.
14. Support implementation and monitoring of IT security controls including MFA, RADIUS, Microsoft Endpoint Protection, BitLocker, Intune, Meraki security configuration, and standard security policies as applicable.
15. Provide training to users on corporate and standard applications, ICT security awareness, and new applications implemented by the Mission or Organization.
16. Prepare reports, documentation, and SOPs related to ICT operations, infrastructure, security, compliance, user support, and service activities when necessary.
17. Perform any other tasks within the incumbent’s capacity as requested by the Information Technology Officer.
Required Qualifications and Experience
Education
Bachelor’s degree in computer science, Information Management Systems, Information Security, or a related field from an accredited academic institution with four years of relevant professional experience;
or
School diploma with a minimum of six years of relevant professional experience.
Professional certifications in Security, Microsoft, and Cisco technologies would be a distinct advantage
Experience:
Extensive experience and wide-ranging knowledge in Information Management and Communications Technology.
Administration and implementation of IT infrastructure solutions in a multi-site environment, including support of medium to large-scale WAN/LAN technologies, on-premises servers, cloud-based resources, and applications.
Support and troubleshooting of ICT equipment hardware and software, including corporate and commercial applications from multiple platforms and operating systems.
Experience in identity lifecycle administration is an advantage.
IT security implementation experience including MFA, RADIUS, Microsoft Endpoint Protection, BitLocker, Intune, and standard security policies.
Knowledge of TCP/IP networking, firewalls, routers, switches, VPN, network security, and telecommunications technologies including hosted telephony, and mobile communications.
Experience with Windows Server platforms and Active Directory domain environments.
Experience in IT Service Asset and Configuration Management, including monitoring, inventory applications, and compliance processes.
Experience with SharePoint and related Microsoft 365 technologies, including automation and application development with Power Automate, Power Apps, and report generation using Power BI.
Knowledge of Meraki security configuration is a distinct advantage.
Knowledge of latest technological developments in Information Technology, Information Systems, and Information Security.
Prior work experience with IOM or the UN System is an advantage.
SKILLS
· Relevant technical knowledge related to daily operation and troubleshooting of WAN/LAN network equipment, devices, services, and security controls to ensure corporate connectivity, monitoring, and high uptime.
· Ability to work in a fast-paced, multi-location environment, including coordination across multiple teams, functions, and organizations, often outside standard working hours.
· Effective resource management skills, strategic and creative thinking, and strong organizational ability.
· Strong proficiency with Microsoft 365 collaboration tools, including Word, Excel, PowerPoint, MS Project, Visio, Teams, SharePoint, and OneDrive.
· Ability to prioritize tasks, manage competing operational and compliance requirements, and apply an effective problem-solving approach.
· Ability to work in a cross-divisional team and quickly understand IOM business processes.
Languages
- For all Applicants, fluency in English is required (oral and written).
- Working knowledge of Pashto or Dari is required.
- Fluency in all national language(s) are highly advantages.
Note: Qualified female candidates are highly encouraged to apply.
