Position Title: Social Care Facilitator
Activation Date: 15 September, 2021 Announced Date: 15 September, 2021 Expire Date: 21 September, 2021
About La Chaîne de l'Espoir:
La Chaine de L’Espoir (CDE) is a French organisation which aims to provide access to healthcare and education to the most vulnerable children and women.
The French Medical Institute for Mothers and Children (FMIC) is a non-profit paediatric hospital in Kabul, Afghanistan, established in 2005. It is a joint project of La Chaîne de l’Espoir (CDE), the Aga Khan Development Network (AKDN), the governments of France and Afghanistan. A leading medical pediatric medical centre, which offers a wide breadth of services, from dentistry and orthopedics to cardiology and cardiac surgery. Since 2006, the Aga Khan Development Network (AKDN) has been responsible for the overall management of the FMIC, with La Chaine de l'Espoir continuing to provide medical support. In 2016, the hospital expanded with the opening of the maternity, offering gynaecology, obstetrics and neonatology services.
The actions of La Chaîne de l’Espoir in Afghanistan:
1. Strengthen the capacities of FMIC personals, through missions of volunteers from La Chaîne de l'Espoir (short and long-term duration). In 2018, this represents 45 medical or technical missions carried out at the FMIC.
2. Contribution to the "Patient Welfare" solidarity fund, a social program of the FMIC that aims to increase access to medical and surgical treatment for underprivileged children.
3. Promote access to medical and surgical care at the FMIC for disadvantaged populations, particularly women and children living in remote areas of Afghanistan, thanks to a network of partners (MoPH hospitals and NGOs, ICRC) in all the country's provinces. Beneficiaries are welcomed and hosted at the "Women and Children's House", a reception area dedicated to supporting beneficiaries and their caregivers before, during and after their care at the FMIC.
The Women and Children’s House is a project which consists of providing full support to children and women referred from all over Afghanistan by a network of partners, in order to access health care only available in the French Medical Institute for Mothers & Children (FMIC) such as Cardiac surgery (open heart for instance), complex orthopaedic, plastic, ENT, etc. CDE selects the beneficiaries based on socioeconomic criteria and their medical file, then CDE team accompanies the patient and its family to the exams and surgery and provides accommodation and covers transportation from and to their homes.
Since 2008, 8649 patients benefited of CDE aid for their treatment, in 2018 CDE facilitated access to specialised care for 1131 beneficiaries.
General objective: Ensure the beneficiaries of the project benefit from high quality social support within their healthcare path.
Responsibility 1: Contribute to the smooth running of the beneficiaries’ referral process.
Activities 1.1: Conduct comprehensive social and economic assessments while using the appropriate tools and ensuring the admission criteria are met. Collect pictures authorizations letters from the beneficiaries.
Activities 1.2: Present the new cases to the Project Manager as part of the validation process and share the information regarding the rejected cases. Coordinate with the Head Nurse to guarantee a holistic approach.
Activities 1.3: Liaise with the partners regarding the referral documentation, the WCH rules, the rejected cases… Take part in meetings, meet the partners requests as primary focal point. Detect risks, gaps, weaknesses and raise any issue to the Project Manager (e.g. corruption, lack of transparency, conflict of interest).
Activities 1.4: Develop new measures that aim to improve the partnership in close coordination with the Project Manager.
Responsibility 2: Ensure the beneficiaries benefit from high quality social support.
Activities 2.1: Conduct weekly group sessions (hygiene and nutrition promotion, post-surgical care awareness, access to education for children, women rights… and any topic raised by the beneficiaries themselves that they would like to address). Support the Project Manager in the creation of relevant tools for those sessions.
Activities 2.2: Provide active listening, psychosocial support, identify specific psychological needs and liaise with relevant organizations for the referral of such cases. Pay specific attention to the wellbeing of girls and women as per CDE Protection policies.
Activities 2.3: Distribute hygiene and post care kits as well as clothes as needed. Pay attention to extreme vulnerable families and raise specific needs to the Project Manager.
Activities 2.4: Explain the House rules to the beneficiaries as well as CDE Complaint and Response Mechanism. Encourage them to raise their voice while guaranteeing total confidentiality.
Activities 2.5: Manage the playroom and playground while elaborating a friendly and appropriate environment for children. Support the Project Manager in the creation and implementation of entertainment activities (e.g. celebration of International Days). Conduct recreational and educational activities that distract the children from their disease. List the needs of educational games and toys adapted to age and gender.
Responsibility 3: Contribute to the good management of data and ensure administrative tasks. Activities 3.1: Conduct interviews, collect data for success stories and donors’ reports.
Activities 3.2: Translate documents into Dari and Pashto as per the Project Manager request (e.g. admission criteria, MoU, emails…).
Activities 3.3: Maintain accurate data reporting in the files (hard and soft). Keep records of the rejected cases, the group sessions, the supply distribution details etc. Maintain clear archiving system.
Activities 3.4: Take good quality pictures for communication purpose, while respecting Child Protection and sensitive data management principles.
The responsibilities and activities of the Social Care Facilitator as described above are not exhaustive and might progress according to the project needs.
Bachelor degree or Master’s degree in Mental Health issues, Psychosocial Support, Psychology, or other field relevant to the position.
Training courses in Gender Based Violence, Protection Mainstreaming, Child Protection, Nonviolent Communication etc. are highly valuable.
At least 2 years with vulnerable population suffering from trauma, psychological disorders etc.
Experience with an international NGO is an asset.
Capacity to meet the beneficiaries basic Psychosocial Support needs.
Empathy, active listening.
General skills :
Rigor, flexibility, adaptation.
Excellent communication and interpersonnal skills.
Command of Pack Office.
Fluency in Dari, Pashto and English mandatory.
The CV and cover letter must be sent in English only to the following address: email@example.com
Please, indicate "CDE_SCF_2" in the subject line of the email.
Candidates may also submite apllications by hand (hard copy) directly to the CDE Kabul office which located in 3th district, Kabul university road, FMIC compound, Kabul-Afghanistan.
Only shortlisted candidates will be invited for written test and interview.